Job Title: Delivery Coordinator
Job Type: Full-time
Job Classification: Exempt, Salaried
Job Location: Remote
Compensation: $50,000-$75,000 annually, commensurate with experience
Reports to: VP - Analytics

About Focus Solutions

Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. We integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency.

We foster a collaborative, inclusive work culture, and our organization is experiencing rapid growth. We're looking for candidates eager to grow with us. As a fully remote company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.

Role Overview

We are seeking a dynamic and customer-oriented individual for the position of Delivery Coordinator. This role is pivotal in ensuring the smooth coordination and successful delivery of our platforms and services to our healthcare clients. The Delivery Coordinator will engage directly with customers, overseeing onboarding, implementation, and delivery efforts across our entire range of offerings, including EMR/EHR/PM Data Conversions, Data Analytics, Healthcare Interop, IT Operations, and Information Security.

Responsibilities

• Coordinate the onboarding, implementation, and delivery processes for healthcare clients utilizing our platforms and services.
• Serve as the primary point of contact for clients throughout the delivery process, ensuring clear and effective communication at all stages.
• Collaborate closely with internal teams including data conversions, integrations, data analytics, IT operations, and security to ensure successful project execution.
• Clearly communicate expectations with internal and external stakeholders, ensure timely follow ups when issues arise, provide regular updates on progress, minimize surprises in the delivery process through extensive communication.
• Identify and escalate issues or risks that may impact project delivery, working proactively to address challenges and find solutions.
• Provide guidance and support to clients, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience.
• Conduct periodic reviews and assessments of project progress, performance, and customer satisfaction, identifying areas for improvement and implementing necessary changes.
• Collaborate with internal team members to create periodic release notes for new products and product enhancements, and distribute this information to existing customers.
• Update and maintain customer-facing product documentation to ensure accuracy, clarity, and usability.

Qualifications

• Strong communication skills, with the ability to build rapport and collaborate with both clients and internal teams.
• Excellent time management and organizational skills; ability to prioritize and multitask in a fast-paced environment.
• 3-5 years of professional experience in project coordination, client delivery, or a related field (healthcare or tech experience preferred).
• Experience in healthcare, data analytics, application development, or IT is a plus but not required.
• Proven ability to work independently and effectively in a remote work environment.
• Availability for occasional travel, as needed.

What We Offer

• Competitive pay commensurate with experience
• Fully remote work environment with flexibility
• Robust benefits package and 401(k) with company match
• Professional growth opportunities, including training and development
• Bonuses for successful employee referrals
• A supportive, inclusive, and fun work culture that encourages collaboration and innovation.

How to Apply

If you are a motivated and organized individual with a passion for customer service who wants to contribute to the transformation of healthcare through innovative technology, we would love to hear from you. To apply for the Delivery Coordinator position at Focus Solutions, complete a job application, answer the job application questions, and submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!

Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.